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Search for commonly asked questions below.

Obtain a digital ticket when you make a qualifying purchase using your My Crosby’s Rewards at any participating Crosby’s location. Plus, receive bonus digital tickets when you purchase specially marked and advertised products using your My Crosby’s Rewards.

Obtain a digital ticket without making a purchase by sending a 3” x 5” card, legibly printed, together with your name, your registered My Crosby’s Rewards account number, and your email address to “Crosby’s Digital Ticket Request,” 600 Main Street, #300, Tonawanda, NY 14151-0888. Requests must be received by September 5, 2024. Limit one digital game ticket per request; one request per outer mailing envelope.

You should receive your digital ticket directly to your email that is associated with your registered My Crosby’s Rewards account after making your qualifying purchase. You can also view any unopened digital tickets online when you

Purchases of lottery, tobacco and nicotine products, prepaid gift cards, car washes, money orders, garbage tickets, EZ Pass, phone cards and /or bus tickets are not considered 'qualifying items,' and you will not earn a digital ticket when any of these items are purchased together or individually on any transaction that does not include any other item not listed here.

You must subscribe to receive email communications during your My Crosby’s Rewards member registration process in order to receive your digital ticket. If you have not subscribed to receive emails and wish to receive digital tickets, you must register your account at https://crosbysstores.com/my-crosbys-rewards/. If you still do not receive your digital ticket via email, you can access your digital tickets via

You can register for My Crosby’s Rewards at https://crosbysstores.com/my-crosbys-rewards/. Follow the instructions to complete the one-time Electronic Sign-Up Form. Please allow up to two days in order to start receiving your digital tickets after becoming a My Crosby’s Rewards member.

If you are drawn in the sweepstakes you will receive an email or phone call from us with further instructions to claim your prize. Please note that we will contact you using the information you provided on your My Crosby’s Rewards account. A maximum of three attempts will be made to contact any winner.

When you open your digital ticket and reveal an instant win prize message, your prize will automatically be loaded onto your My Crosby’s Rewards account. To redeem product prizes, visit a participating Crosby’s location, choose the product that you won, and bring it up to the register. Then, use your My Crosby’s Rewards when checking out to redeem your prize. All instant product prizes expire on September 19, 2024. Fuel discounts and rewards are automatically added to your My Crosby’s Rewards. Expiry dates may vary.

When you open your digital ticket and reveal a Buy One Get One offer, it will be automatically be loaded onto your My Crosby’s Rewards account. To redeem BOGOs, simply visit a participating Crosby’s location, pick up two of the products from your BOGO offer, and bring them up to the register. Then, use your My Crosby’s Rewards when checking out to redeem your BOGO, you will purchase one of the products and get the other one for free. All BOGOs expire on September 19, 2024.

Click here to reset your password! If you are still having issues, email us at support@crosbyswin.com.

All digital tickets will reveal a message stating that you have received between two (2) and ten (10) sweepstakes entries for chances to win WIN a Kayak, a Bluetooth Speaker, Free Pizza Slices for a Month, Red Bull for a Year, Free Fuel for a Year, or a Vacation or $5,000 Cash! Sweepstakes entries are automatically entered into our drawings.

A CAPTCHA is a security feature on our web page. When you click on the box that says “I’m not a robot,” some images should appear. Please click on the images that correspond to the question above the pictures.

This problem usually occurs because the web browser on your computer or device is outdated.

Here is all you need to do:

  1. Download an Up to Date Web Browser. We suggest either: Google Chrome Or Mozilla Firefox
  2. Follow the instructions on either of those links to download the browser and install on your computer.
  3. In your new web browser, go to www.crosbyswin.com. Then click on Register to create an account or Open Game Tickets if you are already a registered My Crosby’s Rewards member.

If you are still having issues, please email us at support@crosbyswin.com.

  • Last day to make a qualifying transaction to receive a digital game ticket: September 5, 2024
  • Last day to open digital game tickets: September 12, 2024
  • Last day to redeem instant prizes: September 19, 2024

Can’t Find Your Answer?
We’re Here to Help!

Click on the button below to send your question to our Customer Service Team, or use the email address below to submit your request and we will get back to you shortly.

You can also email us at: support@crosbyswin.com or mail your request to:

Crosby’s Ready. Set. WIN!,
c/o 600 Main Street, #300,
Tonawanda, NY 14151-0888

My Crosby's Rewards